Speak directly with a certified Norcold refrigerator technician and get your refrigerator back in working order as quickly as possible! Our technical service department is designed around conveniently solving issues by figuring out what the refrigerator is doing/ showing. You do not need to be a certified electrician or mechanic in order to troubleshoot your refrigerator and we'll show you exactly how to do it in a safe an efficient way.
We guarantee that we can help find the source of your issue or your money back. If we cannot locate the problem at hand, we will assist you in locating the nearest service center in your area, free of charge!
*Please Note that we are temporarily conducting Technical Service solely through E-Mail, or Live Chat via our websites built in chat function. When ordering Technical Service please check E-Mails often so that we can best assist you.
All of our technicians are certified Norcold Technicians and look forward to assisting you with your refrigeration needs.
Our technicians give the safest possible information for you to follow, but if you are not comfortable in assisting with troubleshooting, please contact your local RV repair shop. We are not liable for any damage(s) or injury(s) that occur during, or are a direct result of technical support.
Showing reviews 1-10 of 23 | Next
Posted by Mike Carnelli on 25th Sep 2014
I Was Fortunate Enough To Get Brian As My Technician Who Helped Me Re-Set My Fridge And Saved Me A Ton Of Money By Not Having To Bring It To The RV Superstore:)
Posted by Roger C. on 10th Sep 2014
I subscribed to Norcold Technical Service after experiencing problems with my RV refrigerator. I was contacted by return email by a tech there. After reviewing the symptoms I provided, he requested that I take several voltage and resistance measurements on my unit. When I provided him these values, he was able to diagnose the root cause of my problem as being dirty DC voltage provided by the on-board converter in my RV. After replacing the converter, he determined that my power board had also been damaged. By ordering replacing the board, my problems were resolved. Thanks!
Posted by Unknown on 16th Aug 2014
They responded quickly, asked right questions and provided the information needed to solve the problem. will use this service in future when Frig issues come up.
Posted by Unknown on 12th Aug 2014
E-mail back and forth was helpful to eliminate potential problems. However, I could not get a response back after 5pm on Friday until Monday. We fixed the problem and are working good now.
Posted by Unknown on 11th Aug 2014
said would take up to 12 hrs for email. Received reply within 2 hrs. Info was very helpful. Kinda pricey. I realize it takes time from your experts to help me, but all other products on my MH that I have talked to service reps has been free!!!!!!!! As a part of doing business.
Posted by Keith Oliver on 25th Jun 2014
In my opinion the price was to high for what I got. l also should have been able to get written instructions to do what needed to do.
Posted by Tom in Michigan on 6th Jun 2014
I installed the wire kit because my pilot light would not stay lit. Bingo!!
Posted by Mark in Ohio on 18th May 2014
I was a little apprehensive to sign up for phone diagnosis, but it worked out better than expected. Brian contacted me right away and was very helpful in tracking down the problem.
Well worth the $40 to get it resolved quickly. The local RV shop offered to fit me in their schedule in 30 days and diagnose for $100 per hour.
Brian was very helpful, walked me through the steps, assisted me with questions. I am very satisfied. It also helped me learn how my fridge works.
I hope I never have another problem, but if I do, I will use the service again. I will recommend this to anyone with a little bit of mechanical aptitude.
Posted by Bob Glenn on 2nd May 2014
Started to start up freg two days before trip. Found frig would work great on LP, but would not work on AC........Found Norcold Tech support on line. I purchased the tech support , and met with Brian via e-mail......He was great, and we reached a conclusion to the problem, and the parts are on the way..........If I need help again I will request tech support from Brian....
Posted by Gerald on 4th Apr 2014
After several attempts to get this refrigerator working I thought what do I have to lose! Worth the $40, Brian pegged it right on the money the first time. Saved me BIG time !!!!!
Showing reviews 1-10 of 23 | Next