Speak directly with a certified Norcold refrigerator technician and get your refrigerator back in working order as quickly as possible! Our technical service department is designed around conveniently solving issues by figuring out what the refrigerator is doing/ showing. You do not need to be a certified electrician or mechanic in order to troubleshoot your refrigerator and we'll show you exactly how to do it in a safe an efficient way.
We guarantee that we can help find the source of your issue or your money back. If we cannot locate the problem at hand, we will assist you in locating the nearest service center in your area, free of charge!
*Please Note that we are temporarily conducting Technical Service solely through E-Mail, or Live Chat via our websites built in chat function. When ordering Technical Service please check E-Mails often so that we can best assist you.
All of our technicians are certified Norcold Technicians and look forward to assisting you with your refrigeration needs.
Our technicians give the safest possible information for you to follow, but if you are not comfortable in assisting with troubleshooting, please contact your local RV repair shop. We are not liable for any damage(s) or injury(s) that occur during, or are a direct result of technical support.
Showing reviews 1-10 of 18 | Next
Posted by Keith Oliver on 25th Jun 2014
In my opinion the price was to high for what I got. l also should have been able to get written instructions to do what needed to do.
Posted by Tom in Michigan on 6th Jun 2014
I installed the wire kit because my pilot light would not stay lit. Bingo!!
Posted by Mark in Ohio on 18th May 2014
I was a little apprehensive to sign up for phone diagnosis, but it worked out better than expected. Brian contacted me right away and was very helpful in tracking down the problem.
Well worth the $40 to get it resolved quickly. The local RV shop offered to fit me in their schedule in 30 days and diagnose for $100 per hour.
Brian was very helpful, walked me through the steps, assisted me with questions. I am very satisfied. It also helped me learn how my fridge works.
I hope I never have another problem, but if I do, I will use the service again. I will recommend this to anyone with a little bit of mechanical aptitude.
Posted by Bob Glenn on 2nd May 2014
Started to start up freg two days before trip. Found frig would work great on LP, but would not work on AC........Found Norcold Tech support on line. I purchased the tech support , and met with Brian via e-mail......He was great, and we reached a conclusion to the problem, and the parts are on the way..........If I need help again I will request tech support from Brian....
Posted by Gerald on 4th Apr 2014
After several attempts to get this refrigerator working I thought what do I have to lose! Worth the $40, Brian pegged it right on the money the first time. Saved me BIG time !!!!!
Posted by Unknown on 15th Oct 2013
Brian saved me a 4 hour trip to fix the fridge. Thank you very...... Much
Well worth the 40 bucks:))
Posted by Larry on 27th Sep 2013
Don't understand why it couldn't have been mailed. It came via UPS directly to the Campground without my name on it as requested, so it took a while to get to me.
No instructions enclosed, I guess I'll figure it out.Looks just like the one that I am replacing.
Posted by Unknown on 21st Sep 2013
I guess I could have driven the motorhome to a repair facility and left it there for someone to look at, but I appreciated having a technician who was explaining what to do and answering my questions. The issue would have been fixed either way, but I feel I am better educated and understand my refrigerator so that I will be better able to handle issues in the future.
Posted by Gary on 12th Sep 2013
could not fix problem. Asked about replacment costs and did not even get a response.
Posted by Gene on 7th Sep 2013
I was skeptical of solving my refrigerator problem through telephone support. After initiating the $40 service fee, I was contacted just a few hours later and was advised to replace both major electronics parts with a different revision kit. I was also advised to return the one original replacement part which had not solved the problem. The new kit was delivered in a timely fashion. Installation instructions were not exactly for my model but they were adequate to get the job done. The bottom line is that my refrigerator is now working.
Showing reviews 1-10 of 18 | Next