Speak directly with a certified Norcold refrigerator technician and get your refrigerator back in working order as quickly as possible! Our technical service department is designed around conveniently solving issues by figuring out what the refrigerator is doing/ showing. You do not need to be a certified electrician or mechanic in order to troubleshoot your refrigerator and we'll show you exactly how to do it in a safe an efficient way.
We guarantee that we can help find the source of your issue or your money back. If we cannot locate the problem at hand, we will assist you in locating the nearest service center in your area, free of charge!
*Please Note that we are temporarily conducting Technical Service solely through E-Mail, or Live Chat via our websites built in chat function. When ordering Technical Service please check E-Mails often so that we can best assist you.
All of our technicians are certified Norcold Technicians and look forward to assisting you with your refrigeration needs.
Our technicians give the safest possible information for you to follow, but if you are not comfortable in assisting with troubleshooting, please contact your local RV repair shop. We are not liable for any damage(s) or injury(s) that occur during, or are a direct result of technical support.
Showing reviews 1-10 of 28 | Next
Posted by Doc Popper on 17th Jul 2015
I had a Norcold N300.3 that didn't want to cool in LP mode. Rather than drop off my rig at the RV shop, I thought I'd give Norcold Tech Support a whirl. After a couple of e-mails, Brian was focused on the problem. Another e-mail laid out the remedy (clean the burner head) and, sure enough, we're back in the cold. A real time and money saver. I strongly recommend.
Posted by Brad on 25th Jun 2015
Brian was very responsive and had good sugesstions for improving our situation. Very pleased with his response both in knowledge and timing.
Posted by Ken on 2nd May 2015
My Norcold just was not cooling enough. Brian was right on the money with his diagnosis. I highly recommend using their tech support.
Posted by Duane on 28th Dec 2014
Responded with in an hour after email sent on a Saturday. Did some meter readings and we had it diagnosed and part ordered by Sunday. Even though their TCs says "business hours"
Posted by Unknown on 5th Nov 2014
Had an irregular voltage issue that turned out being caused by my converter. They ordered me one and now everything is working again! You guys are amazing, thanks for going above and beyond for me and my wife! I will recommend.
Posted by Mike Carnelli on 25th Sep 2014
I Was Fortunate Enough To Get Brian As My Technician Who Helped Me Re-Set My Fridge And Saved Me A Ton Of Money By Not Having To Bring It To The RV Superstore:)
Posted by Roger C. on 10th Sep 2014
I subscribed to Norcold Technical Service after experiencing problems with my RV refrigerator. I was contacted by return email by a tech there. After reviewing the symptoms I provided, he requested that I take several voltage and resistance measurements on my unit. When I provided him these values, he was able to diagnose the root cause of my problem as being dirty DC voltage provided by the on-board converter in my RV. After replacing the converter, he determined that my power board had also been damaged. By ordering replacing the board, my problems were resolved. Thanks!
Posted by Unknown on 16th Aug 2014
They responded quickly, asked right questions and provided the information needed to solve the problem. will use this service in future when Frig issues come up.
Posted by Unknown on 12th Aug 2014
E-mail back and forth was helpful to eliminate potential problems. However, I could not get a response back after 5pm on Friday until Monday. We fixed the problem and are working good now.
Posted by Unknown on 11th Aug 2014
said would take up to 12 hrs for email. Received reply within 2 hrs. Info was very helpful. Kinda pricey. I realize it takes time from your experts to help me, but all other products on my MH that I have talked to service reps has been free!!!!!!!! As a part of doing business.
Showing reviews 1-10 of 28 | Next