Troubleshooting with a Norcold Technician has a flat fee of $40 and guarantees success. If we are unable to locate the cause of the problem at hand we will give you a full refund. Most solutions can be found by simply explaining to the technician what the refrigerator is doing! You don't need to be an electrician or technician yourself, just purchase a time slot below and if we can't make that time, we'll contact you in order to set up a time that works well for us both!!!