Speak directly with a certified Norcold refrigerator technician and get your refrigerator back in working order as quickly as possible! Our technical service department is designed around conveniently solving issues by figuring out what the refrigerator is doing/ showing. You do not need to be a certified electrician or mechanic in order to troubleshoot your refrigerator and we'll show you exactly how to do it in a safe an efficient way.
We guarantee that we can help find the source of your issue or your money back. If we cannot locate the problem at hand, we will assist you in locating the nearest service center in your area, free of charge!
*Please Note that we are temporarily conducting Technical Service solely through E-Mail, or Live Chat via our websites built in chat function. When ordering Technical Service please check E-Mails often so that we can best assist you.
Showing reviews 1-10 of 13 | Next
Posted by Unknown on 15th Oct 2013
Brian saved me a 4 hour trip to fix the fridge. Thank you very...... Much
Well worth the 40 bucks:))
Posted by Larry on 27th Sep 2013
Don't understand why it couldn't have been mailed. It came via UPS directly to the Campground without my name on it as requested, so it took a while to get to me.
No instructions enclosed, I guess I'll figure it out.Looks just like the one that I am replacing.
Posted by Unknown on 21st Sep 2013
I guess I could have driven the motorhome to a repair facility and left it there for someone to look at, but I appreciated having a technician who was explaining what to do and answering my questions. The issue would have been fixed either way, but I feel I am better educated and understand my refrigerator so that I will be better able to handle issues in the future.
Posted by Gary on 12th Sep 2013
could not fix problem. Asked about replacment costs and did not even get a response.
Posted by Gene on 7th Sep 2013
I was skeptical of solving my refrigerator problem through telephone support. After initiating the $40 service fee, I was contacted just a few hours later and was advised to replace both major electronics parts with a different revision kit. I was also advised to return the one original replacement part which had not solved the problem. The new kit was delivered in a timely fashion. Installation instructions were not exactly for my model but they were adequate to get the job done. The bottom line is that my refrigerator is now working.
Posted by Gabe in BC on 16th Aug 2013
Quick response time and really really helpful. Luckily I didn't need any parts to get it working again so needless to say I couldn't be more pleased with the service! I've been dry camping all summer and taking this into a service center would have been very difficult and expensive. Apprceiate your help.
Posted by Eddy on 2nd Aug 2013
It turned out that my AC heater and Thermistor had failed. I had two intermittent problems that they were able to walk me through. Installation wasn't too bad. It's never a fun ordeal but tis the life of a liveaboard RVer!
Thanks guys! I hope I don't have any more refrigerator problems but if I do I know where to go now.
Posted by Frank Buckshaw on 30th Jul 2013
I give the tech 5 stars! Food was starting to go bad and he was able to get it working within a few minutes. I'm still struggling to get it to cool down as much as I would like but apparently that's an issue with the heat I'm in out here. For that I'll blame Norcold! Thanks for the help I'll recommend the service!
Posted by David Chapman on 15th Jul 2013
Couldn't be happier. Saved us a ton of money, time, and lost food by handling our issue over the phone. The service tech seemed to know exactly what our issue was and how to help me quickly fix it.
Thank you So much!
Posted by Steve W. on 13th Jul 2013
My RV Refridgerator stopped working during a hot spell. It tripped the breaker and gave an error code of the green light on the panel blinking five times. I signed up for the Technical Support late in the day and had a call back the next morning. I explained the problem to the Technician and he walked me through how to reset the control board on my unit with a wire connected to the 16 pin connector. The reset worked great and the green light stopped blinking. It took a couple of days for the unit to catch up with the heat, but now everything is back to normal. Well worth the money spent for the troubleshooting and instructions on the reset.
Showing reviews 1-10 of 13 | Next